Privacy & Cookies
Last updated: September 2026
WHAT WE COLLECT
When you place an order, pre-order, or sign up for updates, we may collect information such as your name, email address, billing and delivery details, and information about the products you choose.
Payments are processed securely by our payment provider. Builder Boss does not store your full card details.
We may also collect limited technical information about how you use our website, such as your browser, device type, and interactions with the site.
HOW WE USE YOUR INFORMATION
We use your information to:
- process and manage your orders and pre-orders;
- provide updates about your purchase, delivery, or the Builder Boss launch;
- respond to your questions and customer service requests;
- improve our website, products, and customer experience;
- send marketing updates where you have chosen to receive them.
You can unsubscribe from marketing emails at any time.
PAYMENTS
Payments are handled securely by our payment provider. Your payment information is processed directly by them in accordance with their own privacy and security policies.
Builder Boss does not store your full credit or debit card number.
COOKIES
We use essential cookies and local storage to make our website work correctly and remember your preferences.
We also use analytics and marketing cookies to understand how visitors use our website and to improve our advertising and customer experience.
Marketing cookies include the Meta Pixel (Meta Platforms Ireland Ltd). It tells Meta which pages you viewed and when you add a building to your city or place a pre-order, so we can measure and improve our ads on Facebook and Instagram. We do not send your email address to Meta.
Analytics cookies include Microsoft Clarity (Microsoft Corporation). It records how you move around the site — clicks, scrolling and page views — as session replays and heatmaps, so we can see where the site is confusing and fix it. Clarity masks text you type, including your email address, and does not record payment details. Microsoft's privacy statement: privacy.microsoft.com.
If you visit from the UK or Ireland, analytics and marketing cookies load only after you allow them in our cookie banner, and you can change your choice at any time through Cookie Settings at the bottom of the website. Everyone can block or delete cookies at any time in their browser settings, or opt out of ad personalisation in your Facebook and Instagram ad preferences. To ask us anything about your data, write to hello@builderboss.toys.
SHARING YOUR INFORMATION
We may share your information with trusted service providers where necessary to operate our business, including payment providers, website hosting services, delivery partners, analytics providers, and email services.
We do not sell your personal information.
HOW LONG WE KEEP YOUR DATA
We keep your personal information only for as long as necessary to manage your orders, provide our services, meet legal and accounting requirements, and maintain appropriate business records.
YOUR RIGHTS
Depending on where you live, you may have the right to request access to the personal information we hold about you, ask us to correct inaccurate information, request deletion of your information, restrict or object to certain uses of your data, or withdraw your consent.
To make a request, contact us at:
CHILDREN’S PRIVACY
Builder Boss products are designed for children, but our website, ordering process, and mailing list are intended for parents, guardians, and other adults.
We do not knowingly collect personal information directly from children through our website.